Welcome to TERAN KITCHEN CO. This shipping and delivery policy applies to all products purchased through this website. By placing an order, you agree to the following shipping terms.
- Delivery Area
Currently, TERAN KITCHEN CO. only offers delivery services within the United States.
We do not currently offer international shipping services, including but not limited to Canada, Europe, Asia, and other countries and regions.
Delivery covers the 48 contiguous states of the United States, and some areas that meet the carrier’s delivery conditions.
- Order Processing Time
All orders will be processed after successful payment and approval.
Order processing time: 1–3 business days. Weekends and US public holidays are not included in processing time. Order processing time may be extended during peak sales periods.
After your order is shipped, you will receive a confirmation email containing tracking information.
- Delivery Time
Estimated delivery times are as follows:
Delivery Method | Estimated Delivery Time
Standard Delivery | 3–7 business days
Express Delivery (if available) | 2–5 business days
Actual delivery time may vary due to the following factors:
Weather conditions
Carrier delays
Peak holiday season
Address verification issues
Force majeure events
Delivery time is an estimate and does not constitute a delivery guarantee.
- Logistics and Delivery Partners
To ensure safe and timely delivery of your order, we may use the following logistics carriers:
UPS
United States Postal Service (USPS)
FedEx
DHL Express (applicable to certain orders)
The specific carrier will be automatically selected based on order weight, dimensions, inventory warehouse location, and delivery address.
- Shipping Policy
Shipping costs will be automatically calculated and displayed on the checkout page.
We may offer the following from time to time:
Free shipping on orders over a certain amount; Limited-time free shipping offers; Special promotional shipping discounts.
All applicable shipping costs will be clearly displayed before payment. 6. Address Accuracy
Customers are responsible for ensuring that they provide accurate and complete delivery information.
Delivery failure may occur due to:
Incorrect address; Incomplete recipient information; Incorrect contact number;
Additional shipping costs, return fees, or reshipment fees may be borne by the customer.
- Order Tracking
Customers will receive a tracking number after their order is shipped.
You can check the shipping status on the carrier’s official website:
UPS Tracking
USPS Tracking
FedEx Tracking
DHL Tracking
- Transfer of Transportation Risk
Once the order is delivered to the carrier, the risks incurred during transportation will be transferred in accordance with applicable laws.
If the package shows as signed for but the customer has not received it, please contact the carrier and TERAN KITCHEN CO. customer service immediately. We will assist in the investigation and handling.
- Lost, Damaged, or Delayed Packages
If your order:
is damaged in transit;
logistics information is not updated for an extended period;
is listed as lost;
please contact us within 7 calendar days of discovering the problem and provide:
order number
tracking number
product photos (if applicable)
we will assist in submitting an investigation request to the carrier.
- Force Majeure
TERAN KITCHEN CO. is not liable for delivery delays or inability to deliver due to the following reasons:
natural disasters
severe weather
government restrictions
strikes or labor disputes
logistics system failures
war, terrorist attacks, or other unforeseen events